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Human Services

Quality Assurance Program

The mission of the El Paso County Department of Human Services is to strengthen families, to assure safety, to promote self-sufficiency, and to improve the quality of life in our community. The Quality Assurance Program helps ensure quality services for all persons who come in contact with El Paso County Department of Human Services. It is our commitment to continually improve those services.

The customers of our services provide the best guidance in determining how to better serve them. To help us do this we need to hear how we can be most responsive to needs and concerns. Our intent is to provide consumer-oriented program development, customer service and the promotion of excellence in all aspects of service as a public service agency. The Quality Assurance Program was developed to monitor our actions and ensure excellence in customer service.

Your concerns are our concerns!

We have Customer Communication forms available, in our lobbies or the links located below, for your comments. However, should you wish to talk with someone rather than use the Customer Communication forms or if you have a concern that you have not been able to resolve through administrative or managerial procedures, you may contact:
 

Quality Assurance Department
El Paso County
Department of Human Services
P.O. Box 2692
Colorado Springs, CO 80901

(719) 444-5544

QA@elpasoco.com